F.A.Q

When are your inflatable’s available?

Inflatables are available seven days a week, all year round 365 Days (Christmas, Boxing & New Year’s Day – Christmas & New Year’s Eva are at time double time).  Please contact us for a quotation or details on booking.

How do I book?

You can book by telephoning us on 0115 9202200 - 07779 597049 or e-mail us at booking@merlininflatables-uk.co.uk

What notice do I need to give to book?

It's best to book as early as possible to avoid disappointment. If another company lets you down on the day of hire, you can try booking last minute and if we have anything available and we'll do our best to hire an inflatable to you.

Do you deliver, set-up, dismantle and collect the castles?

Yes, it's all included in the price, outside Nottingham area there will be a delivery charge, contact us for a quotation on our nationwide delivery costs.

What happens after I've made a booking?

Your booking details are recorded in 2 different ways. We never double book and rest assured we'll turn up on the day.

How safe are your inflatable’s?

To us, safety is paramount all our units are of commercial quality, tested annually and conform to strict industry guidelines. We are one of the few companies in Nottinghamshire accredited to the P.I.P.A scheme and are members of the BIHA (British Inflatable Hirers Association) and T I P E (The Inflatable Play Enterprise).

All of our equipment is hygienically cleaned, regularly serviced and comply with UK Health & Safety regulations. All electrics are PAT tested and all cables are fitted with splash proof connectors and the circuits protected with RCD's (power safety circuit breakers).

We don't hurry when setting up - all points are pegged down, cables stowed away to minimise trip hazards and enough safety mats supplied to cater for any unexpected tumbles. A full briefing is also given to ensure you are completely at ease should any unlikely problems arise.

How long does it take to set up?

Setting up and dismantling takes about 25 minutes, sometimes quicker depending on the ease of access to the site. We will answer any questions and give you a full description of how to use the castle safely and how to combat any problems (in the unlikely event that they do arise).

You will also have to read and sign a hire agreement indicating that you fully understand your responsibilities whilst the hire unit is in your care. E.g. Full supervision, no acrobatics, number of children recommended on the inflatable at any one-time, age limits etc.

How long do I get the castle for?

You can order the inflatable for a few hours or you can keep it all day, the price remains the same, at the daily rate. The reason for this is because the workload for us is the same. Evening and overnight hire can sometimes be arranged at additional cost if there is adequate lighting.

During busy periods, we strive to get all our units delivered by 12.00 and have them collected by 7pm. Inflatables hired indoors have priority when it comes to delivery and collection times. This is due to strict time keeping policies that tend to come with hall hire.

Do I have to pay a deposit?

We require a £10.00 deposit prior to delivery. Payment should be made on the day prior to setting up.  For rodeo rides a booking deposit is need of £50.00.  Large hire packages a 25% or 50% deposit may be needed please ring or e-mail us.  

On large events and when booking any hire over £100.00 we do ask for a deposit and confirmation of the booking in writing.

We do however charge a cleaning deposit of £20.00 for children's and £50.00 for Adults units to ensure that the units are always kept clean. This deposit is refunded in full when the units are found to be clean and in good order upon collection. All payments about the hire are to be made at the time of delivery.

How does the cleaning deposit work?

The cleaning deposit of £20.00 or £50.00 shall be taken on delivery and can be in the form of cash or a separate cheque that will be refunded in full when the units are found to be clean and in good order upon collection.

What preparation is needed before you arrive?

Please ensure that paths and access to the site is free of obstacles. Please remove any overhanging branches, clothing lines, clean up dog mess etc. before our arrival. We will also need access to a suitable electricity power point.

What sort of surface do you need for the castle?

Castles situated outdoors need to be on a reasonably flat grassy area so that they can be staked down. The area needs to be completely free of any sharp stones, objects, dog mess etc.

Please let us know at the time of booking if the ground is hard standing such as a patio area or concrete so we can take extra measures as not to damage the unit and provide more safety mats and provide sandbags to secure the unit where pegs cannot be used.

If you are unsure we can visit the site to assess its suitability, we do this free of charge in the Nottingham area.

How is the inflatable secured to the ground?

Pegs are usually used to secure the inflatable - however if on a hard surface such as concrete then sandbags can be used. Please advise us if this is the case. If in doubt about the set-up area then please contact us.

What about indoors?

All our units are suitable for indoor hire (height pending). We use sandbags to secure the unit in this case. 

Inflatables hired indoors have priority when it comes to delivery and collection times. This is due to strict time keeping policies that tend to come with hall hire.

What happens if it rains on the day of a hire?

Most of our inflatable's come with rain covers but if you decide to cancel due to bad weather on day of hire, then please let us know as soon as possible preferably before 9am on day of the hire. You will not be charged for making a cancellation if it has not been unloaded from our van or your value of booking is £100.00 or under. For more information on cancelling due to bad weather please look at our terms on this web site, a cancellation for bad weather is determined by the company.    

It may also be necessary for us to cancel for safety reasons in extreme weather conditions - safety is paramount - such as relentless rain or high winds. We will always supply a castle wherever possible.

What happens if it rains during a hire?

All our units are operated with R.C.D circuit breakers fitted to the fans, and also have weatherproof connectors for external use (the plug to the mains must be indoors).

Most of our castles come with shower covers, but it is recommended that you stop use if the rain becomes heavy, as the castle can become slippery when wet. This can be dried with a towel.

How does the inflatable operate?

All our units run on electric fans. The blowers must be kept switched on at all times the castle is on hire. Failure to do this will result in the castle deflating.

How much does the castle cost for me to run?

An average electric unit costs between 50p and £1 for a day’s use. A petrol blower or generator's costs will vary depending on current fuel cost.

How many children are allowed on the inflatable at a time?

It all depends on the age and size of the children and what they are doing. Some are more boisterous than others. As a general rule, there should be enough space for each child to jump safely with enough room as not to bounce into others or fall off the unit itself. A responsible adult should always supervise and common sense must prevail.

What happens if a problem arises during the hire period?

It is very rare that a problem arises that cannot be dealt with by the hirer. But in the unlikely event one should arise feel free to contact us at any time and we'll be round A.S.A.P to sort it out.

Can you provide supervision for the duration of hire?

Yes, for an extra charge, we can provide a supervisor to manage the inflatable for the hire term. Contact us for details and a quotation. 

What happens if you don't turn up?

We have never let any of our customers down. A short phone call the day before your hire date confirming your details gives you the opportunity to check agreed details. We do get calls from people that have been let down by other hirer companies due to mistaken function dates and double bookings. None of our customers can say this! If it booked and confirmed.   

If your inflatable has not arrived by the time we agreed, please telephone us on the company mobile 0777 9597049.

Obviously like everyone else we are susceptible to events beyond our control like traffic delays & accidents (even if we are not directly involved) but thankfully we have never been affected to any degree with these issues.

PLEASE NOTE:

Adults are not allowed on the children’s' inflatable’s. Nor are pets, silly string, party poppers, food stuffs of any kind, or chewing gum. Any loss or damage caused to any of the equipment whilst in your care shall be charged accordingly.

Any questions please ask. We are here to help you.